1. What delivery costs, and why
- Australia: $10 standard, free over $100, no code needed. Express is $20 on any order.
- Subscriptions (Australia and NZ): free, every delivery. Add one-off extras to a subscription order and the whole box still ships free.
- New Zealand: $15, free over $100.
- Everywhere else: $15.
Why $10? Every order is packed at our warehouse in Ingleburn, in Sydney's south-west, and handed to Australia Post. Getting one box to your door costs us about $15 if you're in Brisbane and up to $23 if you're out bush. You pay $10 flat wherever you live, and we cover the gap. Posting a 500g parcel yourself at the post office costs about $11. On a box of laundry sheets, $10 delivery works out to 12.5c a wash, and nobody's lugging a jug in from the car.
Why free over $100? A big box doesn't cost us much more to send than a small one, so once your order hits $100 the postage is on us. It's been $100 since day one, so there's no free-shipping weekend worth waiting for.
Why subscriptions ship free: you're coming back, and we'd rather spend the postage keeping you than finding someone new. Pause, skip or cancel anytime.
2. When it leaves
Order before 12pm Sydney time, Monday to Friday, and it ships the same day with the speed of a caffeinated cheetah. Miss the cut-off? It goes out the next business day.
3. How long it takes
- Australia, standard: 2 to 8 business days
- Australia, express: 1 to 3 business days
- New Zealand: 2 to 10 business days
- Everywhere else: 2 to 14 business days
These are estimates. Carriers have bad days and the weather has opinions. (Looking at you, Melbourne.)
4. Need to change your address?
Contact us with your order number ASAP and we'll do our best. Once it's out the door we can't reroute it, but we'll always try to find a fix.
5. Lost or damaged
Every parcel goes out insured. That's why the delivery options at checkout say "Insured". If your parcel goes missing or runs late, contact us and we'll chase it with the carrier. If it's lost, you choose: a replacement or a refund. If it turns up looking like it lost a fight with a delivery truck, we'll get a new one out fast.
6. Returns
Curious about returns? Everything's on our returns page, including the Filthy-Free or Free Guarantee.
7. Questions?
Questions, problems, or just want to say hi? Contact us. We're here for you.